FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the Laudoracing-Models support section. Find answers here to the most common questions about Purchases, Shipping, Pre-Orders, and Warranty.

💳 Purchase, Prices, and Availability

1. What are the final prices of the models?

Important 🔒: The prices of our models vary based on the country of destination due to VAT and local taxes. To view the exact final price for your location, you must log in to your customer account.

2. What does "Available Model" mean?

The model is physically in our warehouse and is ready to be shipped within 24-72 working hours 🚀 after payment confirmation.

3. What does "Pre-Order Model" mean?

A Pre-Order is an advance purchase that allows you to secure an Limited Edition model. For all complex questions about delays, cancellation after 7 days, and prototypes, please consult our:

➡️ [COMPLETE PRE-ORDER GUIDE] ⬅️

4. What payment methods do you accept?

We accept the main online payment methods, including Credit Cards (Visa, Mastercard) and PayPal. We also offer installment payment options through services like Oney and Payplug.

If you choose to pay by Bank Transfer, you have a maximum of 7 days to complete the transaction. After this period, the order will be cancelled.

Payment by Cheque is only available for customers in France.

📦 Delivery and Shipping

5. What are the shipping times for an immediately available model?

After shipping (within 24-72 working hours), average delivery times vary depending on the carrier and destination, but are typically 4-10 working days.

6. How are shipping costs calculated?

Shipping costs are calculated based on the country of destination 🗺️ and the total weight of the order. To know the exact amount, please log in and simulate the order in your cart.

7. Can I order available and Pre-Order models together?

Yes. However, the order will be shipped in a single solution 📦 when all items are available. If you wish to receive the immediately available item in advance, we ask you to place two separate orders.

8. Which carriers do you use?

We ship worldwide 🌎 using reliable carriers such as DHL, DEUTSCHE POST, COLISSIMO, and CHRONOPOST. A tracking code will always be provided to you.

9. How are the models packaged?

Laudoracing models are extremely fragile collector's items. We use robust and protective packaging (heavy-duty cardboard boxes, bubble wrap, and/or specific fillings) to ensure your model arrives at its destination in perfect condition.

🛡️ Warranty and Returns

10. I received a damaged product, what should I do?

If the product shows defects or damage related to delivery upon receipt, you must report it to info@laudoracing-models.com within 10 days ⏰. Attach the invoice and clear photos of the issues. Do not return the product without our consent.

11. What is the period for the Right of Withdrawal (Return)?

You have the possibility to report a return within 10 days of receiving the product. Return shipping costs are at your expense. Once the item is received, the full price of the model will be refunded to you.

12. What does the Laudoracing Warranty Certificate cover?

The certificate guarantees authenticity and the absence of manufacturing defects.

• Validation: A unique serial number (e.g., 4/299) is present on the bottom of your model. The customer must write this number on the small Warranty Certificate included in the box to validate the model's authenticity.

• Coverage: The warranty does not cover damage caused by third parties or accidental damage (falls, impacts, etc.).